Water Assistance Program for Low-Income Households

New Program to Offer Water/Sewer Billing Relief for Residents at Risk of Service Shutoff

Governor JB Pritzker and the Illinois Department of Commerce and Economic Opportunity (DCEO) today announced a new program available to assist low-income Illinois families experiencing economic hardship. A new water billing assistance program, the Low-Income Household Water Assistance Program (LIHWAP), provides $42 million in shut-off avoidance for residents unable to pay their water and sewer bills.

The new water billing assistance program builds on $327 million in emergency assistance launched earlier this year for low-income families facing difficulty with paying their utility bill and other essential household bills. Residents in need of financial support can visit www.helpillinoisfamilies.com for more information on how to apply for water and other assistance this season.

Families have several options when seeking water and utility assistance funds. Eligible applicants can visit DCEO's website www.helpillinoisfamilies.com to fill out a request for service form, can contact the hotline at 1-833-711-0374, or may visit any one of 34 Community Action Agencies located statewide.

Eligibility for LIHWAP, like LIHEAP and other household assistance programs offered by the state, is income dependent. To be eligible, Illinois families must demonstrate that they are within 200 percent of the federal poverty line. For a family of four, this means combined income of $54,000 or less. To find out if you are eligible, please visit www.helpillinoisfamilies.com. LIHWAP applications will be accepted now through August 31, 2023 or until funds are exhausted.

To apply for these programs or water assistance, visit DCEO's website www.helpillinoisfamilies.com, or contact the hotline service providing real-time assistance in over 30 languages at 1-833-711-0374.